Returns & Refunds Policy
We want you to love your purchase from DrakeCompany. If something isn’t right, we’re here to help.
Return Policy
We accept returns within 30 days of the purchase date. To be eligible for a return:
– Items must be unused, in their original condition, and in the original packaging.
– Proof of purchase (receipt or order number) is required.
How to Initiate a Return:
1. Contact our customer support team at email or phone number to request a Return Authorization (RA) number.
2. Pack the item securely and include the RA number on the package.
3. Ship the item to our return address:
DrakeCompany
560 Collier Road NW, Atlanta, GA, 30318, USA
4. Our Phone: +1 (629) 305 3988
Return Shipping Costs:
The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Policy
Once we receive and inspect your returned item, we’ll process your refund within 3-5 business days.
Here’s what you need to know:
– Refunds will be issued to the original payment method.
– Shipping costs are non-refundable unless the return is due to our error.
– Sale items are final and cannot be returned or refunded unless defective.
Exchanges
If you’d like to exchange an item for a different size or color, please follow the return process above and place a new order for the item you’d like.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at email or phone number. We’ll either replace the item or issue a full refund, including shipping costs.
Privacy Assurance
We respect your privacy. All personal information provided during the return or refund process (e.g., name, address, payment details) will be handled securely and only used to process your request.